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Application Support Services And Outsourcing - New offers for 2011

Application Support Services provided at sensible prices so you can maintain software support on-shore


FREE Application Support Outsourcing Quote. To receive a no obligation quote via email within 24 hours Click Here



FREE
Application Support "Try Before You Buy" Service

Application Support Specialist provided for 2 days on-site for free so you can experience the quality of support before making any commitments


The Application Support Specialist will:


Take time to understand your application at a high level and the business area the application is being used to support


Work with your current team and get "stuck-in" to application problems so you can clearly see how problems are solved


Explain Application Support procedures to you that result in high application availability and happy end users


Demonstrate the attitude towards support and support team management that result in success for your business and produce a happy and motivated support team


FREE Application Support Audit


Analysis of current major application support issues and how they are handled


Analysis of future application load


Demonstration of how critical system support should be implemented


Application Support 5 point handover plan


Shadow - Gather detailed application knowledge


Forward - Construct the future application support plan and handover


Reverse - Support the application day-to-day whilst your current support team members shadow


SLA - Formalise the Service Level Agreement which will be clear and practical


Cut-over - Take total responsibility for the application


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