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Application Support Services And Outsourcing - New offers for 2011

Application Support Services provided at sensible prices so you can maintain software support on-shore

FREE Application Support Outsourcing Quote. To receive a no obligation quote via email within 24 hours Click Here

Application Support "Try Before You Buy" Service

Application Support Specialist provided for 2 days on-site for free so you can experience the quality of support before making any commitments

The Application Support Specialist will:

Take time to understand your application at a high level and the business area the application is being used to support

Work with your current team and get "stuck-in" to application problems so you can clearly see how problems are solved

Explain Application Support procedures to you that result in high application availability and happy end users

Demonstrate the attitude towards support and support team management that result in success for your business and produce a happy and motivated support team

FREE Application Support Audit

Analysis of current major application support issues and how they are handled

Analysis of future application load

Demonstration of how critical system support should be implemented

Application Support 5 point handover plan

Shadow - Gather detailed application knowledge

Forward - Construct the future application support plan and handover

Reverse - Support the application day-to-day whilst your current support team members shadow

SLA - Formalise the Service Level Agreement which will be clear and practical

Cut-over - Take total responsibility for the application


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